Knowledge Base
Frequently Asked
Frequently Asked
Questions
Everything you need to know about partnering with KallyHair as your wholesale hair extension supplier.
21
Questions
5
Categories
24h
Response Time
Ordering & MOQ
4
What is the minimum order quantity (MOQ)?
Our minimum order quantity is 10 bundles per product type. For salon private label orders, we accept MOQ of 10 bundles with custom packaging featuring your salon logo.
Do you offer samples before bulk ordering?
Yes, we can provide sample bundles for quality evaluation. Sample fees are credited toward your bulk order when placed within 60 days. Contact us via WhatsApp or our inquiry form to request samples.
Can I mix different products to reach the MOQ?
Yes, you can mix different tip types (U-Tip, I-Tip, Tape-In, etc.) within the same hair quality grade to reach the 10-bundle MOQ. Each product type within the order can start from 5 bundles.
Do you offer exclusive distribution rights?
Yes, we offer exclusive distribution agreements for specific countries or regions based on annual purchase volume commitments. Contact our sales team to discuss your target market and exclusivity terms.
Products & Quality
6
What types of hair extensions do you offer?
We offer a complete range including Pre-Bonded (U-Tip, Flat Tip — also sold as K-Tip, V-Tip, Nano Tip, I-Tip, Y-Tip, F-Tip, Micro Loop), Weft (Genius, Hand-Tied, Flat, Machine, Lace, Feather), Clip-In, Tape-In, and Ponytail extensions. All made from 100% unprocessed virgin human hair.
Is the hair 100% human hair?
Yes, all KallyHair extensions are made from 100% unprocessed virgin human hair with intact cuticle alignment, ensuring natural luster, elasticity, and seamless blending. We do not use any synthetic blends or silicone coatings.
How many hair shades are available?
We offer up to 40 shades, ranging from natural black (#1) to platinum blonde (#613), plus mixed, highlighted and fashion shades. Availability varies by product type — each product page shows the 31 shades we currently hold photography for. Colour is always confirmed against a physical shade chart.
Is the colour code standardised?
No. There is no international standard for hair extension colour codes — each supplier assigns its own, and the same number can look different between suppliers. That is why we confirm colour against a physical shade chart rather than by number alone.
What hair lengths are available?
We manufacture extensions from 12" to 32" in 2-inch increments. Custom lengths outside this range can be arranged for orders of 50+ bundles. All lengths are measured with hair straightened.
Are your products REACH and FDA compliant?
Yes, our hair extensions and attachment materials (keratin tips, tape adhesive) comply with EU REACH regulations and US FDA standards. We provide compliance documentation and test reports upon request for verified wholesale partners.
Customization & Branding
3
Can I customize the packaging with my brand logo?
Yes! We offer full one-stop customization services including private label packaging, custom length/curl/color specifications, branded boxes, pouches, and marketing materials. Custom packaging MOQ starts at 50 units per design.
Can you match my existing color ring?
Absolutely. Send us your color ring or a sample swatch, and our color technicians will match it within 1-2 shades. Custom color matching is free for orders of 30+ bundles.
Do you provide OEM/ODM services?
Yes, we offer complete OEM/ODM services. You can specify tip shape, weft construction method, cuticle direction, packaging design, and labeling. Our R&D team works with you from prototype to mass production.
Shipping & Payment
4
What is the lead time for orders?
Standard in-stock orders are fulfilled within 5-7 business days. Custom orders with specific color requirements or private label packaging may take 10-15 business days. Large orders (500+ bundles) are scheduled in batches with estimated weekly delivery.
How do you ship orders internationally?
We ship worldwide via DHL, FedEx, UPS, and sea freight. Express shipping takes 3-5 business days to major markets (US, UK, EU, Australia). Sea freight is available for larger bulk orders at reduced rates. Shipping costs are calculated based on weight and destination.
What payment methods do you accept?
We accept bank transfer (T/T), PayPal, Western Union, and Alibaba Trade Assurance. Payment terms can be negotiated for established wholesale partners. Typical terms: 30% deposit, 70% before shipment. LC (Letter of Credit) available for orders over $20,000.
Do you provide tracking numbers?
Yes, all shipments include full tracking. Express courier tracking numbers are provided within 24 hours of dispatch. Sea freight shipments include bill of lading and vessel tracking information.
After-Sales & Support
4
What is your return and exchange policy?
We accept returns for quality-related issues within 15 days of receipt. If any bundle does not meet our quality standards (hair shedding, incorrect color/length, tip defects), we will replace it free of charge in your next shipment or issue a credit.
Do you provide quality inspection reports?
Yes, for brand and trading company partners, we provide product quality inspection reports, promotional materials, and after-sales support including return and exchange services. Third-party inspection (SGS, Bureau Veritas) can also be arranged at the buyer's request.
Can we visit your factory for an audit?
Absolutely. We welcome factory visits and third-party audits at our Qingdao facility. We can also arrange video factory tours for overseas clients. Please contact us to schedule a visit at least 2 weeks in advance.
Do you offer marketing support for wholesale partners?
Yes, we provide product photography, color charts, care instruction cards, display stands, and digital marketing assets (product images, videos) for our wholesale partners. Marketing kit is included free for orders over 100 bundles.
Ready to Start Your
Wholesale Order?
Get factory-direct pricing, custom labeling, and dedicated B2B support from MOQ 10 bundles.
